Shipping Policy
Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking details once your order has shipped.
Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | $7.95 |
| Express Shipping | 2–4 business days | $14.95 |
| Free Shipping | 5–10 business days | Orders over $75 |
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can track your package by:
- Clicking the tracking link in your shipping confirmation email
- Logging into your account and viewing your order history
- Contacting our support team with your order number
International Shipping
We currently ship within Australia. International shipping options are coming soon. Sign up to our newsletter to be the first to know when international delivery becomes available.
Shipping Delays
While we do our best to ensure timely delivery, shipping times may be affected by:
- Public holidays and peak seasons
- Weather events or carrier disruptions
- Incorrect or incomplete delivery addresses
If your order has not arrived within the estimated timeframe, please contact us and we'll investigate promptly.
Delivery Issues
If your package arrives damaged, or if you receive the wrong items, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.
Have questions about your shipment?
Contact our support team — we're here to help!