Privacy Policy

Last updated: March 2026

Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

Information We Collect

Personal Information

When you place an order or create an account, we may collect:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely by our payment providers)

Automatically Collected Information

When you browse our site, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website or search terms
• Device and operating system information

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Improve our website, products, and services
• Send promotional emails (only with your consent — you can unsubscribe at any time)
• Prevent fraudulent transactions and ensure security

How We Protect Your Information

We implement industry-standard security measures to protect your personal data:

• SSL encryption on all pages
• Secure payment processing through trusted third-party providers
• We do not store your full credit card details on our servers
• Access to personal data is restricted to authorised personnel only

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share limited data with trusted third parties solely for the purpose of:

• Payment processing (e.g., Stripe, PayPal)
• Shipping and delivery (e.g., Australia Post, courier services)
• Email marketing (e.g., Mailchimp) — only if you've opted in
• Website analytics (e.g., Google Analytics)

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your cart and preferences
• Analyse site traffic and usage patterns
• Deliver relevant content and offers

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.

Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications at any time
• Request a copy of the data we hold about you
• Lodge a complaint with the relevant privacy authority

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.